FREQUENTLY ASKED QUESTIONS
Order can only be placed via our website.
If you encounter any issue when you are placing an order, feel free to approach our Customer Service Representative via WhatsApp @ 6011 542 44882.
Please be advised that our Customer Service is only available from Monday to Friday [Excluding weekends & Malaysia public holidays] from 10am – 7pm, UTC +8.
Kindly login to your account and check the order status.
If the order status shows “Processing” simply means that we successfully received your order and it is pending to be shipped.
Once your order is shipped, your order status will change to “Completed”, tracking number will be sent to your registered contact number and email by courier service provider.
Once your order is shipped, we will send a tracking number to your registered contact number and email. You will be able to track your order at the logistic provider website. If the tracking number shows “tracking number invalid” or “tracking number not found”, most likely the parcel status is not updated by the courier service side yet.
You can check again the next day. If you did not receive any notification email or SMS, you can contact us through WhatsApp.
We do provide the follow payment methods,
– Online Banking (FPX)
– Credit/Debit Card
– Buy Now Pay Later